How to become an Openreach customer

Who we work with 

We work with communications providers – the companies that provide phone, internet and TV to their customers’ homes and businesses. 

As a communications provider, we’ll give you the same access as any other provider to the local access network – the wires and fibres that connect tens of millions of homes and businesses to their local telephone exchanges. This network is one of the UK’s most important assets.

To become one of our customers you’ll be regulated by Ofcom and you’ll need to comply with:

• the Communications Act 2003
• Ofcom’s general conditions of entitlement.

Getting set up to work with Openreach

If you’re a communications provider and want to use our products and services, you’ll need to go through our customer establishment process. It covers regulatory and commercial requirements, product familiarisation and connecting to our platforms.

To get started, read the documents below and then email us and then we’ll set you up on our onboarding portal and give you instructions on what to do next.

Working with third-party integrators (TPIs)

You can use our products and services using a third-party integrator (TPI) and if you decide to do that, then email us and we’ll support you in the onboarding process.

If you change your TPI, we’ll charge a fixed price. We’ll add this to your bill after making the TPI change. 

Changing TPI process